Returns::
Product must be in unused, re-sellable
condition with the original packaging slip. Items returned
within 30 days of the shipping date will be given a full
refund, credit or exchange; after 30 days of the shipping
date, item will be accepted for merchandise credit or
exchange only and a 20% restocking/processing fee will
be applied.
No returns are accepted on special orders
and/or beds due to health and safety reasons.
All returned
merchandise will need
to
be inspected
by
the Returns Department prior to an exchange or replacement
order being authorized.
The Diva Dog Inc.
445C E. Cheyenne Mountain Blvd #320
Colorado Springs, CO 80906
The The Diva Dog Lifetime Warranty guarantees everything for life against defects. If you feel your product may be defective, please notify us and describe the defect in detail, so that we may check our inventory for similar issues to better serve our customers. We'll gladly exchange the item but we need detailed information to not repeat the issue with you!
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