Product must be in unused, re-sellable condition with the original packaging slip. Items returned within 30 days of the shipping date will be given a full refund, credit or exchange; after 30 days of the shipping date, item will be accepted for merchandise credit or exchange only and a 20% restocking/processing fee will be applied.

No returns are accepted on special orders and/or beds due to health and safety reasons.

All returned merchandise will need to be inspected by the Returns Department prior to an exchange or replacement order being authorized.

The Diva Dog Inc.
445C E. Cheyenne Mountain Blvd #320
Colorado Springs, CO 80906

The The Diva Dog Lifetime Warranty guarantees everything for life against defects. If you feel your product may be defective, please notify us and describe the defect in detail, so that we may check our inventory for similar issues to better serve our customers. We'll gladly exchange the item but we need detailed information to not repeat the issue with you!